General Terms and Conditions
Henk Schram Meubelen B.V. filed with the Chamber of Commerce Gooi-, Eem- en Flevoland under no.
1. General Terms and Conditions
1.1 HSM is understood to mean: Henk Schram Meubelen B.V., with its registered office and
principal place of business at Almere.
1.2 The Buyer is understood to mean: the person to whom HSM has made an offer and/or
with whom HSM has concluded an agreement for the sale and supply of movable
1.3 These terms and conditions are part of all offers and agreements of HSM for the sale
and supply of goods.
1.4 Stipulations varying from these terms and conditions only apply if explicitly agreed by
1.5 The applicability of general (purchase) conditions of the Buyer is specifically rejected.
1.6 All offers and/or quotations are without obligation and are valid for 30 days, counting
from the date of the offer and/or quotation.
1.7 If any provision of these general terms and conditions appears to be null and void or is
avoided, the other provisions in these general terms and conditions will remain fully in
effect. New provisions will replace the void or avoided ones which are as close as
possible to the purpose of the parties.
2.1 An agreement is concluded after HSM has confirmed it in writing, or upon the signing
by the parties of an order form.
2.2 If HSM provides and order confirmation, this order confirmation is considered correct
and complete unless the Buyer protests in writing within 5 days.
3. Prices and payment
3.1 The gross prices stated by HSM include delivery ex warehouse, excluding VAT and
government levies, and are exclusive of shipping, transport, export, insurance,
loading, packaging and administrative costs, unless explicitly agreed otherwise.
3.2 The prices listed in the catalogues or otherwise are not binding upon HSM.
3.3 After the agreement has been concluded, HSM is entitled to increase the agreed prices
if any interim price increases of more than 5% take place on the consignment note, in
the customs tariff, the VAT or the cost price.
3.4 The Buyer will pay invoices within 14 days of the invoice date, unless agreed otherwise.
The Buyer is not entitled to offset or defer any payments.
3.5 If the Buyer fails to pay within the agreed period, he will be in default by operation of
law. The Buyer will then be obliged to pay interest of 1.5% per month or part of a
month on the amount due.
3.6 If the Buyer fails to comply with his obligations in time, HSM will also be entitled to full
compensation for any judicial or extrajudicial collection costs. These costs will be
calculated on the basis of the collection rates of the Netherlands Bar Association,
without prejudice to HSM’s right to full compensation if these costs are higher.
4. Delivery and risk
4.1 Any goods to be supplied by HSM will be at the expense and risk of the Buyer from the
moment of delivery. Unless otherwise agreed, the place of dispatch will be the
warehouse of HSM.
4.2 Any terms of delivery given will be indicative only. An indicated term of delivery will
therefore never be a strict deadline. HSM is entitled to deliver the goods in
consignments. HSM is also entitled to invoice partial deliveries separately.
5. Complaints and returns
5.1 Any complaints the Buyer wishes to make about the deliveries must be addressed to
HSM in writing within 5 working days after delivery with a clear description of the
complaint. If this term is exceeded, any claim on HSM with respect to defects will have
lapsed. Differences in colour, weight and size of less than 10%, natural colours, lines,
lumps, dents and hair cracks in the wood etc. can never be a reason for a claim.
5.2 Any complaints with respect to delivered packages and their condition must be
recorded on the consignment note or reported immediately to HSM in writing, in the
absence whereof claims will not be accepted.
5.3 Goods that are returned without permission will be refused.
Returns are transported at the expense and risk of the Buyer.
6. Reservation of ownership
6.1 All goods supplied by HSM will remain the property of HSM until the Buyer has
complied with all obligations under the agreement entered into with HSM. The
reservation of ownership also applies to any claims that HSM may have on account of
failure by the Buyer to meet one or more obligations under the agreement, as well as
any obligations to pay compensation.
6.2 The Buyer is obliged to handle the goods held under reservation of ownership with
care and to ensure adequate insurance cover.
6.3 If a third party seizes the goods supplied under reservation of ownership, or wishes to
establish a right to the goods, or lay claim to the goods, or if the Buyer is declared
bankrupt or is granted a moratorium, the Buyer will inform HSM of this as soon as
7. Models and illustrations
7.1 The models, illustrations, numbers, sizes, weights or descriptions included in the
catalogues / offers / advertisements / price lists are shown for indicative purposes
only. Even if the Buyer is shown a specimen, it is assumed to have been shown as an
indication, unless it is specifically agreed that the article to be supplied will be
completely identical with it.
7.2 The specimens sent by HSM at the request of the Buyer cannot be returned. The
specimens sent will be fully payable by the Buyer at the normal list price.
8. Intellectual property
8.1 All brochures, catalogues, price lists, documents and other materials and/or
(electronic) files provided by HSM remain the property of HSM, irrespective of whether
these have been handed to the Buyer or any third party. They are only intended to be
used by the Buyer and may not be multiplied, made public or communicated to third
parties without the prior consent of HSM, unless the nature of the documents dictates
8.2 All intellectual or industrial property rights on all goods to be supplied or
manufactured by HSM under an agreement or otherwise rest with HSM exclusively.
9.1 If the Buyer wishes to cancel an agreement with HSM for the supply of goods, the
Buyer must pay 10% of the agreed price including VAT for cancellation charges.
9.2 Cancellations must always be made by registered letter. Goods that cannot be supplied
immediately will be automatically placed on back order. If these goods have not been
delivered within 2 months after the agreed delivery date, HSM will inform the Buyer of
this not later than 3 weeks after the order has been received. In that case the Buyer
may cancel the order free of charge.
10.1 All goods supplied by HSM come with a guarantee of 12 months against manufacturing
faults, at the sole discretion of the manufacturer.
10.2 The guarantee is limited to manufacturing faults and does not include damage caused
by wear, improper, careless or incompetent use, maintenance, storage or transport.
Guarantees are only given for deliveries to Buyers in the EU. The guarantee does not
cover damage caused by processing, alterations, assembly changes or repairs made by
third parties to the supplied goods, if they are used for a different purpose than
indicated in the user instructions, in the event of non-observance of the user
instructions, and in the event of poor maintenance.
10.3 In the event of manufacturing faults, the manufacturer will assess the guarantee claim.
If the manufacturer rejects a guarantee claim, HSM must abide by this and HSM will
owe the Buyer nothing.
10.4 If the Buyer has failed (in part) to meet his obligations under the agreement, he will
lose his right to claim under the guarantee scheme.
11.1 HSM is not liable for any faults in goods supplied pursuant to an offer and/or an
agreement, unless this fault is the result of an intentional act or gross negligence on
the part of HSM.
11.2 HSM will never be liable for indirect damage, including (but not restricted to):
consequential damage, loss of profit, lost savings and loss due to business
11.3 The total liability for direct damage will never exceed the maximum net invoice amount
of the goods to which the loss-causing occurrence relates or is connected.
11.4 A condition for the right to compensation will be that the Buyer always informs HSM in
writing of the damage as soon as possible after it has occurred.
11.5 HSM will not be liable for any damage ensuing from incorrect or incompetent use of
the goods or if the goods are used in a manner other than their intended use.
12. Force majeure
12.1 The parties are not obliged to comply with their obligation(s) if they are prevented
from doing so as a result of circumstances that are not due to gross negligence or an
intentional act by the party invoking force majeure, nor if he is accountable by law or
according to generally accepted standards.
12.2 Force majeure in these general terms and conditions is understood to mean: all
external causes, whether foreseeable or unforeseeable, on which HSM can exert no
influence but which prevent HSM from meeting its obligations. Force majeure at least
includes: strikes in the company of HSM, postal strikes, traffic congestion, traffic holdups,
theft, fire, export restrictions, power failures and delays in the deliveries by
13.1 HSM may terminate the agreement with immediate effect, wholly or in part, without
prior notice of default and without judicial intervention, by written notification in cases
of: force majeure, if despite notice of default the Buyer is in breach of any obligation
under the agreement, if the Buyer is granted a – provisional or definitive – moratorium,
if bankruptcy proceedings are instituted against the Buyer, or if his company is wound
up or discontinued. In such case HSM will not be liable to pay any compensation.
13.2 If the agreement is terminated, all payments owed by Buyer to HSM will be fully due
14. Disputes and applicable law
14.1 All agreements between HSM and the Buyer will be governed by Dutch law. Any dispute
that might arise between the Buyer and HSM with respect to the agreement will be
settled exclusively by the competent court of Zwolle-Lelystad.